On-Demand CRM

Why On-Demand CRM?

Who uses it, loves it – who loves it, uses it

Regarding the researches it is more important than the resiliency of the CRM, the capability of integration, the simple usage. The on-demand users' satisfaction is around 66,7%, while the on-premise CRM users' satisfaction of 33,4%.

What are the benefits of the on-demand modells?

(by Gartner CO Insights research)

Lower TCO: by some studies the TCO of a premise-based solution is 2.5 times as high as that of an on-demand solution.
Faster ROI: there are no hidden costs (e.g. internal downtime)
Easy plan and manage implementation expenses: 76,5% of on-demand implementations and only 43,7% of on-premise implementation are evaluated within the budget
Shorter implementation time: 59,3% of on-demand projects and 15,6% of on-premise projects are evaluated within 3 months
Long-term savings: there is no need for hardware or software, no operation and maintenance expenses
Better results: 39,8% of on-demand users and 20,8% of on-premise users experience better results
High user adoption: ~ 100% adoption. Satisfied and productive users.
Easy upgrade: Customers of on-demand applications benefit from instant deployment of new versions, which means the entire customer base is always on the latest version.
Better scalability: Successful businesses are continually changing and growing: Employee growth, transaction growth, the launching of new products and services, mergers and acquisitions, or any number of business events can dramatically and suddenly alter business needs.

Gartner valued Salesforce.com the world-leader SFA solution by these reasons in 2007.

Why Salesforce CRM?

Proved world-leader: Salesforce.com is the world-leader on-demand CRM solution with more users than any other on-demand supplier in the world (more than 1 million users at more than 47 000 companies all over the world.)
On-demand: Salesforce.com is a licence-based solution (there is no need to purchase hardware or software). What you only need is an internet connection.
Comprehensive functionality, user-friendly environment
Comprehensive customization: The Salesforce application was designed from the beginning to make performing basic customizations to the user interface and underlying data objects easy, so that even business users could customize in minutes, without programming.
Easy administration: Administrators can tailor processes and define how data is viewed for different departments and work groups, while ensuring that users can access only that data for which they are authorized. Salesforce’s ease of use extends to its administration functions.

Integration

Salesforce.com CRM can be integrated with different e-mail systems like Outlook and Lotus Notes and other enterprise systems.

More, than 800 applications to extend Salesforce.com functionality

There are more than 800 application to extend Salesforce.com functionality in a lot of areas (e.g. Financial services, Human Resources, Marketing, Sales, Project Management, etc.) and this number is growing continuously.

Search Marketing

Salesforce.com integrates Google AdWords solution. Advertise on-line, generate leads and track results. For every stage of your sales funnel, you can move beyond basic conversion tracking and get absolute visibility into your search marketing lead generation.

Measure the exact return on search engine marketing programs and tie revenue back to a specific campaign or keyword. Get complete visibility into what's working—and what's not— so you can make changes in real time and optimize search engine advertising programs for even greater success. Google AdWords is included in Salesforce.com so you only pay for clicks.

VoIP Cooperation

By using Cisco Call Connector application you can start calls from directly Salesforce or use Skype to call your customers and partners.

Mobile Access

Salesforce.com mobile application provides a comprehensive CRM access from mobile using Windows based, Palm, BlackBerry of Symbian mobiles.